Shipping policy

We currently ship to addresses within the United States only.

 

Rates

Orders of $60.00 and up: FREE standard shipping

Orders under $60.00: $8.00 flat-rate standard shipping

 

Delivery times

Our products ship from our partner fulfillment centers. Please allow:

Processing: 1–3 business days

Transit: 5–10 business days

You will receive a tracking number by email once your order ships so you can follow its progress.

 

Delays

Delivery estimates are not guaranteed. Weather, carrier delays, and peak seasons can add time. If your order has not arrived within 30 days of shipment, contact us and we will make it right.

 

Incorrect addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, though we will always try to help where we can.

 

Contact

Shipping questions? Email pawjoyusa@gmail.com and we will get back to you within 1–2 business days.